![]() ![]() Don’t cut coachees off, finish their sentences, or start formulating your answer before they’ve finished. ![]() One goal of active listening and being an effective listener is to set a comfortable tone that gives your coachee an opportunity to think and speak. When you’re putting active listening skills to practice, you should be using these 6 techniques: 6 Steps for More Effective Active Listening The Active Listening SkillsetĮnhancing your active listening skill set involves more than just hearing someone speak. Once you begin to put the active listening skillset into practice, you’ll notice the positive impact it has in a number of areas, including in personal and professional relationships, at work, and in various social situations. It enables you to coach others more effectively. Being a strong, attentive listener will inspire your co-workers and direct reports to respect you, and you’ll likely see improvements in your relationships with them as a result.Being a thoughtful listener, asking questions, seeking clarification, and encouraging others to share their perspective will reinforce your role as a spouse, friend, colleague, coach, and mentor. ![]() By showing empathy for others, you can foster psychological safety. It helps establish trust between parties.If you want to try growing your active listening skillset and you’re ready to take the active listening challenge, read on!īefore we dive into specific active listening techniques and how to improve your active listening skills, it’s important to take a step back and understand why they matter. At the organizational level, this is how to build a workplace culture of truth and courage. Unlike critical listening, an active listener is not trying to evaluate the message and offer their own opinion, but rather, to simply make the speaker feel heard and validated.Īt CCL, we help leaders go beyond basic active listening skills so that they’re better equipped to truly listen to understand others - including the facts, feelings, and values that may be hidden behind the words actually being shared. The trick is to be an attentive listener and have your toolkit of active listening techniques at the ready for whenever such moments occur. Yet while time for formal coaching sessions may be limited, you can fit in coaching moments and coaching conversations. Daily pressures and demands often overtake our work, leaving limited time and energy to focus on slowing down to really listen to, and coach, direct reports. Avoid potential interruptions, like fidgeting and pacing.Īctive listening and reflecting, responding, and giving feedback aren’t always easy. Signal that you’re following along with visual cues such as nodding and eye contact. Tips for managers: Use active listening techniques like paying close attention to the speaker’s behavior and body language in order to gain a better understanding of their message. This keeps both listener and speaker actively engaged in the conversation. Active listening requires you to listen attentively to a speaker, understand what they’re saying, respond and reflect on what’s being said, and retain the information for later. ![]()
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